Terms of Service

1. Acceptance of these terms

These Terms of Service (“Terms”) govern your access to and use of the Jilo mobile application and the website at jilo.app (together, the “Service”), operated by Jilo (“Jilo,” “we,” “us,” or “our”). By creating an account or using the Service, you agree to these Terms and to our Privacy Policy. If you do not agree, do not use the Service.

2. Eligibility

You must be at least 18 years old and able to form a binding contract to use Jilo. You may not use the Service if you are barred from doing so under applicable law or have previously been removed for violating these Terms.

3. Your account

• You register with a valid mobile phone number and verify it by one-time passcode.
• You agree to provide accurate, current, and complete information and to keep it up to date.
• You are responsible for activity on your account and for keeping access to your phone and account secure.
• One account per person. Do not impersonate anyone or create an account for someone else.

4. Identity verification

To protect the community, certain actions, including reaching out to another member and posting a room listing, require identity verification, which we perform through Stripe Identity using a government ID and a selfie. You agree to complete verification truthfully where required. We may limit, suspend, or remove accounts that fail or circumvent verification.

5. Community rules and acceptable use

Jilo only works if members are honest and respectful. You agree that you will not:

• Post false, misleading, or impersonating information, photos, or listings.
• Harass, threaten, demean, or discriminate against anyone, including on the basis of race, color, national origin, religion, sex, gender identity, sexual orientation, disability, familial status, or any other protected characteristic.
• Use the Service for any unlawful purpose, fraud, scam, or to solicit money, deposits, or financial information before verifying a listing and person in real life.
• Spam, advertise, or use the Service for commercial solicitation unrelated to finding a roommate or listing a room.
• Collect or scrape other members’ information, or attempt to access accounts or systems you are not authorized to access.
• Upload viruses or malicious code, or interfere with or disrupt the Service.
• Share content that is obscene, sexually exploitative, violent, hateful, or otherwise objectionable.

6. Your content

You retain ownership of the photos, text, and other content you submit (“Your Content”). You grant Jilo a non-exclusive, worldwide, royalty-free license to host, store, display, and distribute Your Content as needed to operate and provide the Service (for example, showing your profile to other members). You are responsible for Your Content and represent that you have the rights to share it and that it does not violate these Terms or the rights of others.

7. Roommate arrangements are between members

Jilo is a venue to discover and connect with potential roommates. We are not a party to any communication, agreement, lease, sublease, payment, or living arrangement between members, and we do not act as a real-estate broker or agent. Any arrangement you enter is solely between you and the other member. You are responsible for your own due diligence, including verifying listings, lease terms, and people in person before exchanging money or signing anything.

8. Safety and no background checks

Identity verification confirms that a member is a real, unique person; it is not a background, criminal, sex-offender, eviction, or credit check, and we do not perform such checks. We do not guarantee the conduct, identity, or suitability of any member. You interact with other members at your own risk. Always meet in public first, tell someone where you are going, and never send deposits or personal financial information before verifying a place and person in real life. Report unsafe behavior in the app or to parth@jilo.app.

9. No guarantee of outcomes

Jilo helps you find compatible roommates, but we do not promise or guarantee any match, response, lease, or living arrangement. Compatibility scores are estimates to help you decide who to contact, not a guarantee of how a living situation will work out.

10. Fees

Jilo is currently free to use, and we cover the cost of identity verification. We may introduce paid features in the future; if we do, we will disclose the terms and pricing before you are charged.

11. Suspension and termination

You may stop using Jilo and delete your account at any time in Settings. We may suspend, limit, or terminate your access if you violate these Terms or our community rules, if required by law, or to protect the Service or its members. Sections that by their nature should survive termination, including content license, disclaimers, limitation of liability, and dispute resolution, will continue to apply.

12. Intellectual property

The Service, including the Jilo name, logo, app, website, and their design and software, is owned by Jilo and protected by intellectual-property laws. We grant you a limited, personal, non-transferable, revocable license to use the Service for its intended purpose. You may not copy, modify, reverse engineer, or create derivative works from the Service except as permitted by law.

13. Third-party services

The Service relies on third parties (such as Stripe, Supabase, Resend, and others) and may link to third-party sites or content. We are not responsible for third-party services, and your use of them may be governed by their own terms and privacy policies.

14. Disclaimers

The Service is provided “as is” and “as available,” without warranties of any kind, whether express, implied, or statutory, including any implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Service will be uninterrupted, secure, or error-free, or that any match or arrangement will meet your expectations.

15. Limitation of liability

To the fullest extent permitted by law, Jilo and its officers, employees, and agents will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss of profits, data, goodwill, or other intangible losses, arising out of or related to your use of the Service or any interaction with another member. To the extent liability cannot be excluded, our total liability for any claim relating to the Service will not exceed one hundred U.S. dollars (USD $100).

16. Indemnification

You agree to indemnify and hold harmless Jilo from any claims, damages, losses, and expenses (including reasonable legal fees) arising out of your use of the Service, Your Content, your interactions or arrangements with other members, or your violation of these Terms or applicable law.

17. Governing law and disputes

These Terms are governed by the laws of the State of New York, without regard to its conflict-of-laws rules. Before filing any claim, you agree to first contact us at parth@jilo.app and try to resolve the dispute informally. Any dispute that cannot be resolved informally will be subject to the exclusive jurisdiction of the state and federal courts located in New York, New York, and you consent to venue there.

18. Changes to these terms

We may update these Terms from time to time. When we make material changes, we will update the effective date above and, where appropriate, notify you in the app. Your continued use of the Service after an update means you accept the revised Terms.

19. Contact

Questions about these Terms? Email parth@jilo.app. Jilo is based in New York, New York.